Returns & Exchanges
If you are not completely satisfied with your purchase, LUNA offers a 30-day return window for all unworn items with original tags attached.
1
Initiate Return
Visit our Returns Portal and enter your order number and zip code to start the process.
2
Pack Your Items
Place the items in their original packaging and include the printed return slip inside the box.
3
Attach Label
Affix the prepaid shipping label provided via the portal to the outside of your package.
4
Drop Off
Drop off your package at any authorized carrier location. Your refund will be processed within 5-7 days of receipt.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing